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Patron Services Manager

Full Time, Exempt Position | Benefits Eligible | Full Job Description

The Maryland Symphony Orchestra (MSO) seeks a Patron Services Manager to manage Box Office operations, manage MSO social media channels and create engaging digital content, recruit and manage a team of volunteers, and provide unparalleled engagement, service, and support to donors, patrons, and community partners. The individual also provides some level of general office support so that the MSO presents a consistently positive image to guests when visiting our offices.

Reporting to the Director of Marketing & Public Relations and the Director of Development, the Patron Services Manager provides a high level of exceptional service both to donor/patron management systems and record-keeping (Patron Manager, the MSO’s in-office CRM) and to people (donors, patrons, community partners). This position is often the first –or primary – point of contact for key relationships, and as such must always exhibit a friendly, positive, customer-service oriented demeanor, be a pro-active problem solver, and anticipate needs and opportunities in service to strongly stewarding the MSO’s growing network of supporters and partners.

This is a key position on the MSO administrative team, with ample opportunity for growth and development.

To apply:

Please submit a brief cover letter (no longer than one page) and resume, as well as three professional references (name, phone/email, and nature of professional relationship - two of which must be individuals that have managed you directly), all in one PDF, via email to Michael Harp, Director of Marketing & Public Relations, at

About the Maryland Symphony Orchestra

Since its founding in 1982, the Maryland Symphony Orchestra’s influence and reputation has reached far beyond Western Maryland. It is one of only four professional symphony orchestras in Maryland and audience members from South Central Pennsylvania, West Virginia’s Eastern Panhandle, the Shenandoah Valley of Virginia and the Baltimore-Washington Metropolitan area are drawn to concerts held at the historic Maryland Theatre in downtown Hagerstown.

The MSO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other character protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.