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Policies & Information

Locations & Hours

MSO ADMINISTRATIVE OFFICE
30 West Washington Street
Hagerstown, MD  21740
(301)797-4000
Open Monday-Friday 9AM-5PM

MSO AT THE MARYLAND THEATRE
21 South Potomac Street
Hagerstown, MD 21740
MSO Staff are available for in-person transactions only 
beginning one to one-and-a-half hours prior to each concert.

Tickets

Due to fire code regulations, all patrons, including infants, are required to have a valid ticket when entering The Maryland Theatre. All tickets, including e-Tickets will be validated using the barcode appearing on the ticket. If the barcode on your ticket becomes damaged, please contact the box office for replacement tickets, if necessary.

Refunds

All MSO subscription and single ticket sales are final and non-refundable, unless a concert is cancelled. In addition, all processing fees are non-refundable; this includes cancelled concerts.

Exchanges

Please contact the MSO box office at 301.797.4000 x102 no later than the Thursday prior to the concert you are no longer able to attend.  No exchanges will be honored on the day of a performance.

  • Subscribers may exchange tickets for the same performance instance at no cost. Exchanges must be for tickets of equal or lesser value. There is no refund for difference in value if the exchanged ticket is of lesser value that the original ticket.
  • Single Ticket Holders may exchange tickets for the same performance instance at $5 per ticket. Exchanges must be for tickets of equal or lesser value. There is no refund for difference in value if the exchanged ticket is of lesser value that the original ticket.

Concert Cancellations

Should and MSO concert be canceled due to inclement weather or other circumstances, the cancellation will be announced no later than three hours prior to the scheduled start time of the performance. Cancellation information will be available on the MSO web site, on local television and radio stations, and via the MSO Box Office at 301-797-4000.

The refund/exchange policy for a cancelled concert is as follows:

  • All exchanges, refunds or tax-deductible requests must be made within 30 days of the cancelled concert.
  • All ticket holders may exchange their tickets for the same performance instance at no cost. Exchanges must be for tickets of equal or lesser value and occur in the same season. There is no refund for difference in value if the exchanged ticket is of lesser value that the original ticket. Same seat availability is not guaranteed for exchanges.
  • Tickets may be returned to the MSO Box Office for a tax-deductible contribution receipt. The value of the tickets returned will equal the donation amount.
  • Ticket holders may request a refund of the ticket value. Processing fees are not refundable. All refunds will be issued by check and will be processed within 30 days of the request for refund.