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Contact Us

If you or a member of your party has a disability or special need that requires accommodation, please contact our staff by calling 301-797-4000 or email

Should you have difficulty using standard contact methods, we encourage you to utilize Telecommunications Access of Maryland- Maryland Relay Services to contact the Box Office.

Elevator Access

Accessible access is available from the Street Level of South Potomac Street. Press 1, to enter the grand lobby and box office. To access the Historic Auditorium, patrons may utilize the Middletown Valley Bank Walkway, between the Theatre and Barbara Ingram School of the Arts. 

The Performing Arts Center is equipped with two elevators to allow patrons access to the Lower-Level Lobby and 4 floors of event space. Elevator 1 is in front of the building and includes street access.

The Historic Auditorium is accessible but does not include any elevator access for patrons. 

Accessible Seating for Performances

As a historic venue, ADA seating is available on the Orchestra Level though it is extremely limited. If you or a member of your party needs ADA seating (Wheelchairs, Sight/Hearing Impaired or Limited Mobility) please contact our Box Office Directly at 301-797-4000. Wheelchair accessible seating and companion seating is also available for purchase through our website. 

Note, that all seats in the Balcony Sections (BAL100, BAL200, BAL300) and Box Seats are only accessible by stairs. Balcony and Box Seats are not recommended for patrons who have issues with stairs or who use mobility assistance such as a walker or cane.

Hearing Loop

The Maryland Theatre is equipped with a state-of-the-art hearing loop system that assists those patrons who wear hearing aids to enjoy a crystal-clear performance. The hearing loop system directly connects with most hearing aids. To use the system, those who wear hearing aids must turn their hearing aids to the "T" or "MT" program. The sound from the stage transmits directly to the T coil of any hearing aid to provide crystal clear sound. This will allow those who live with hearing loss the ability to truly enjoy the concert.

Patrons without hearing aids or compatible hearing aids may request a headset by providing your driver's license at the technical desk in the rear of the Theatre upon arrival for a performance.

Sign Language Interpretation

The Maryland Symphony Orchestra offers sign language interpretation upon request. Requests for sign language interpreters, cued speech transliterators, or oral interpreters must be received at least two weeks prior to the event by the Box Office at These requests are subject to the availability of an interpreter.

Service, Therapy & Support Animals with Patrons & Attendees

Service animals and Support pets are permitted at The Maryland Theatre. These animals are limited to dogs or small horses, all other types of animals are prohibited. Service, Therapy & Support animals are permitted under the following conditions:

  • Are welcomed on leash or harness only.
  • Because some shows use the aisle for actor or dancer entrances and to allow guests and staff safe egress, the aisles must always be kept clear.
  • Please note the flooring surface may vary between concrete, carpeting or hardwood. 
  • When purchasing a ticket, or upon your arrival please make staff aware of your animal so that an appropriate seat may be provided to accommodate space for your animal at your seat. If a seat with space is not available, then a full refund will be offered.
  • Patrons with animals that are not well-behaved, aggressive or endanger others will be asked to leave. No refunds will be approved for this departure.


A single-stall-accessible unisex restroom is located behind orchestra 300 in the historic auditorium. Additionally, patrons can find accessible restroom facilities on each level of the Performing Arts Center.