Refunds, Exchanges & Cancellations

Refunds
All MSO ticket sales are non-refundable, unless a concert is cancelled.

Exchanges
Subscribers may exchange tickets for another concert during the current season at no cost. Exchanges must be for tickets of equal or lesser value. There is no refund for difference in value if the exchanged ticket is of lesser value that the original ticket.

Single Ticket Holders may exchange tickets for another concert during the current season for $5 per ticket exchanged. Exchanges must be for tickets of equal or lesser value. There is no refund for difference in value if the exchanged ticket is of lesser value that the original ticket.

Concert Cancellations
Should and MSO concert be canceled due to inclement weather or other circumstances, the cancellation will be announced no later than three hours prior to the scheduled start time of the performance. Cancellation information will be available on the MSO web site, on local television and radio stations, and via the MSO Box Office at 301-797-4000.

The refund/exchange policy for a cancelled concert is as follows:

• Ticket holders may exchange their tickets for a same-price ticket to any other MSO concert within the current season only. Same seat availability is not guaranteed for exchanges.
• Tickets may be returned to the MSO Box Office for a tax-deductible contribution receipt. The value of the tickets returned will equal the donation amount.
• Ticket holders may request a refund of the ticket value. Processing fees are not refundable. All refunds will be issued by check and will be processed within 30 days of the request for refund.
• All exchanges, refunds or tax-deductible requests must be made within 30 days of the cancelled concert.