Concert Cancellations and Refunds/Exchanges
All MSO concert sales are non-refundable, unless a concert is cancelled. Cancellations will be announced no later than three hours prior to the scheduled start time of the performance. Should inclement weather cause the cancellation of a performance, cancellation information will be available on the MSO web site, on local television and radio stations, and via the MSO Box Office at 301-797-4000.

The refund/exchange policy for a cancelled concert is as follows:

• Ticket holders may exchange their tickets for a same-price ticket to any other MSO concert within the current season only. Same seat availability is not guaranteed for exchanges.
• Unused tickets may be turned in at the MSO Box Office for a tax-deductible contribution receipt. Full-time Subscribers may turn in their concert tickets prior to the concert for a tax credit.
• All exchanges are subject to availability. Seating locations cannot be guaranteed. The original paper ticket(s) must be submitted at the time of redemption.
• All exchange or tax-deductible requests must be processed within 30 days of the cancelled concert.